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SHIPPING AND DELIVERY

Thank you for visiting and shopping at Bella Tokyo. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing & delivery time

UAE: 2 - 3 working days. 
KSA: 6 - 8 working days. 
Oman: 6 - 8 working days. 
Outside UAE*: 10 - 15 working days. 
*The Middle East includes Bahrain, Kuwait, Oman, Jordan, Lebanon and Egypt. 

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & Shipping company 

Shipping charges for your order will be calculated and displayed at checkout.
UAE Domestic Shipment Method: Safe Arrival
Shipment Cost: Order above 200 AED is free. Order below 200 AED, we charge 15 AED.

International* Shipment Method: DHL
*All GCC Countries, Jordan, Lebanon and Egypt.
Shipment Cost: Order above 400 AED is free. Order below 400 AED, we charge 56 AED.


Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Bella Tokyo is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Shipping Outside UAE

When shipped outside the UAE, Bella Tokyo items may be subject to import duties and taxes. Bella Tokyo does not pay these duties and taxes, and you are not charged for these at the time of placing your order. These costs will be invoiced by the shipping carrier upon delivery of your items and you’ll be responsible for the payment of any such import duties and taxes.

Duty and tax rates vary from country to country, and also depend on the items that are being shipped. We have no control over these charges and encourage you to contact your local customs office for further information before placing your order. 

 

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